Refund Policy

At KrownPrince, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unworn, unwashed, and in their original condition with all original tags and packaging.
• Proof of purchase or the original order confirmation is required for all refund requests.

Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Clearance or final sale items
• Personalized or customized products
• Products that have been used, damaged after delivery, or returned without original packaging

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

If you receive a defective, damaged, or incorrect item, we will gladly replace it at no additional cost. Please contact us within 48 hours of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. Original shipping charges are non-refundable unless required by law.

Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the standard return process.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact our customer support team. We are committed to resolving your concerns as quickly as possible.